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Terms of Service

Effective Date: 17 April, 2024


🔍 Plain English Summary (The Short Version)

We know you’re busy. Here’s what you need to know upfront:

  • You’re in control. You can get or release a NumberForLife any time. No contracts. Cancel whenever you like.
  • It costs £14.95/month. This includes 60 minutes free, thereafter calls cost 9p/min. If you don’t pay, your service gets paused.
  • We’ll contact you only when needed. That includes billing, tech issues, or if we’re launching new features.
  • You must prove your identity. We follow UK Know Your Customer rules. If we can’t confirm who you are through OFCOM-regulated checks, we can’t let you use the service.
  • Extra fees? Your mobile, internet, or landline provider might charge you on top of our costs.
  • We use platforms including AWS, Stripe and Twilio. They help power our service, and their terms apply too.
  • We’re not liable. If something goes wrong or you lose money because of a technical or fraudulent issue, we’re not responsible — but we’ll do our best to help.

Now for the full legal version...



Full Terms of Service

Welcome to NumberForLife. These Terms of Service govern your use of our services in the United Kingdom. By using our services, you agree to the following terms.

1. About NumberForLife

NumberForLife provides virtual phone numbers and call routing technology for individuals, families, and communities in the UK. Our services are delivered using trusted cloud platforms including Twilio, Stripe and Amazon Web Services (AWS).

2. Using Our Services

2.1 Eligibility

You must be at least 18 years old and a UK resident to use our services.

In accordance with UK Know Your Customer (KYC) requirements issued by Ofcom, all new customers must provide documents that verify their identity during signup. These documents may include government-issued photo ID, proof of address, or other verification methods as required by the relevant regulatory bodies.

If your identity cannot be verified to the satisfaction of the regulatory authorities, you will not be eligible to use the NumberForLife service.

2.2 Subscription and Billing

  • Monthly subscription: £14.95
  • Call rates: 60 minutes free per billing month, thereafter £0.09/minute
  • Invoices are issued monthly. Failure to pay may result in service suspension.
  • We are not liable for additional charges from your mobile, landline, or internet provider, either in the UK or abroad.

2.3 No Minimum Contract

There is no minimum term. Cancel any time and your subscription will end at the next billing cycle. No cancellation fees apply.

3. Support and Service Limitations

3.1 Support

We resolve issues on a best endeavours basis.

3.2 Liability

  • We are not responsible for losses (financial or personal) due to use or failure of the service.
  • We are not liable for fraud or abuse of your account.
  • We are not liable for outages or service issues caused by third parties.

4. Communication Policy

We will only contact you for:

  • Billing or payment issues
  • Service maintenance or operational updates
  • New features relevant to your account

We will not send marketing communications without your consent.

5. Fair Use and Suspension

We may suspend or terminate your account if:

  • Payments are not made
  • Fraudulent or illegal activity is detected
  • You breach these Terms or applicable UK law

6. Use of Third-Party Services

6.1 AWS (Amazon Web Services)

  • We use AWS for hosting and secure data storage.
  • Data is stored in the UK or European Economic Area (EEA).
  • AWS is responsible for infrastructure-level security.
  • See the AWS Data Privacy FAQ.

6.2 Stripe

6.3 Twilio

  • Twilio provides telephony and Interactive Voice Response (IVR) features.
  • Twilio powers number allocation and call routing.
  • Twilio may process call metadata for service support.
  • See Twilio Terms of Service.

6.4 Acknowledgement

By using our services, you agree to comply with AWS, Stripe and Twilio terms where applicable. We are not liable for downtime or limitations resulting from their platforms.

7. Changes to These Terms

We may update these terms occasionally. Significant changes will be communicated by email. Continued use constitutes agreement to the updated terms.

8. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be handled by courts in England and Wales.

Contact

Questions? Use our contact us page