NumberForLife – Privacy Policy

Effective Date: 17 April, 2024

🔍 Quick Summary (Plain English)

Not big on reading legal jargon? Here’s what you should know:

• We only collect what we need – like your name, contact info, and identity documents for legal compliance.
• We don’t spam – we’ll only email you for billing, service updates, or helpful new features.
• Your data is safe – stored in secure UK/EEA data centres via AWS and Twilio.
• We follow UK law – and your data rights are fully respected.
• We won’t sell your info – ever.
• We check your ID – to follow UK Know Your Customer (KYC) rules. If it doesn’t check out, you can’t use the service.

Still curious? Dive into the details below.

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1. Who We Are

NumberForLife provides virtual phone number and Interactive Voice Response (IVR) services in the UK. We process personal data as a Data Controller.

2. What Data We Collect

We collect and process the following types of data:

• Name
• Email address
• Contact numbers
• Call routing preferences
• Billing and payment details
• Call metadata (e.g., call duration, time, and routing settings)
• Identity verification documents, such as a passport, driving licence, or utility bill, in accordance with UK KYC (Know Your Customer) regulations.

3. Why We Collect Your Data

We use your data to:

• Deliver and improve our services
• Manage your subscription and billing
• Verify your identity in compliance with UK Ofcom Know Your Customer (KYC) requirements
• Provide customer support
• Notify you of service changes or new features

We do not use your data for unsolicited marketing unless you opt in.

4. How We Store and Protect Your Data

Your data is securely stored using infrastructure provided by:

5. Sharing Your Data

We only share your data with:

• Payment processors for billing purposes
• Third-party infrastructure providers (e.g., AWS, Twilio)
• UK regulators or authorities if required by law or for identity verification

We do not sell or rent your personal data.

6. Your Rights

Under UK Data Protection law, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where legally permissible)
• Object to or restrict processing
• Data portability (in applicable cases)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email: support@numberforlife.co.uk

7. Cookies and Analytics

Our website may use cookies to:

• Maintain session state
• Analyse website traffic anonymously

You can disable cookies via your browser settings.

8. Data Retention

We retain data only as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes or enforce our agreements

9. Regulatory Compliance and Identity Verification

In compliance with UK Ofcom regulations, all customers must provide valid identity documents during signup. These documents are verified using third-party regulatory tools.

If your identity cannot be confirmed by the relevant authorities, you will not be eligible to use the NumberForLife service.

This is a mandatory part of our Know Your Customer (KYC) compliance process.

10. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of material changes by email or through the website.

Contact Us

For privacy-related questions or to exercise your data rights, contact us